Telecom

Custom AI Agents covering your calls for a smoother and always personalized service.

Couple shaking hands with financial advisor

Clear and reliable service for 100% of your calls.

Appointment Booking

Account Management

Answer FAQ’s

Troubleshooting

Manage Payments

Schedule every request for an appointment without ever having to touch the phone. From services to installations and everything in between.

Automate the management of your appointment amendments, updates to details or the cancellation of services - all without touching the phone.

Frequently asked questions answered instantly without any wait times.

Let your AI Agent chat with your customer to solve issues or instantly refer to the right teams.

Enable customers to pay and query bills without any hold time or distraction to teams.

Man on the phone getting product info from AI agent

18:05

"Can I schedule a service please?"

18:34

"I need to reschedule an installation please"

18:45

"Where’s my nearest store?"

19:10

“My network seems to be down”

19:10

I need a breakdown of my bill please, is that possible?

The Platform

One platform to seamlessly integrate into current systems, supported by the Birdcall team.

Calls resolved without human intervention

75.1%

Manage multiple locations with functionality for custom Agents, users and roles.
Secure and reliable cloud hosting for fast, scalable and stable access to our apps and data.
Stringent data protection protocols that comply with global standards.

Uncovering process gaps that quietly cost time and money.

Through deep analysis and understanding of your business now and where you want it to go.

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Analyze your income and ways to optimize while simultaneously seeking out new or missed opportunities.

Co-create Agents that are customized to your business, along with complete support during setup and going forward.

Metrics and reporting features that identify trends and areas for improvement. It’s data for actionable insights.

Always available support for today’s banking customers.

Helping Telecomm companies stay responsive without overloading their teams.

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100% of calls answered 24/7, with on average 60% of calls successfully solved.

Agents that deliver your brand experience every time, using the extensive training we provide together.

Do more than just answer the phone with integrated Call Tools that can send follow up texts, email confirmations.

Data driven outcomes. We're not just all talk.

Giving way to a more personalized customer experience, with fewer mistakes made. Happier and less distracted staff, with improved retention rates.

100% of calls answered, every call counts.
No waiting on hold frustration
Complaints and queries are a focal point, swiftly dealt with
A reliably excellent customer experience
No customer is left behind, whether it’s on the phone, in-house or online.

Your Bottom Line

From regular income to hidden revenue, together we analyze what can be done better.

Incredible ROI

Birdcall pays for itself. Clients typically see a break-even within 6 months

Revenue Opportunities

Finding revenue that’s hidden in plain sight, from deep assessment of your business.

We solved the 40% missed call problem. Then rebuilt routing to send new patients straight to the high-close team.

See our Customer Story

Consistent Upselling

Identifying and implementing upselling and product management that benefit your business the most.

Value Added Call Tools

Avoid the need for additional resources. Saving you time and money worries by making the most of your current teams.