Patients trying to book, reschedule, or ask a simple question couldn't get through. Staff were stretched between walk-ins, treatments, and ringing phones.
The system didn't work for clients who weren't able to call during opening hours, leading to lost customers and lost revenue.
Why were patients asking to speak to someone? Why couldn't appointments be booked? What friction points were forcing calls back to overloaded store staff? These were process questions, not technology questions.
Plenty of vendors could answer calls. But answering isn't the same as resolving. Without fixing the business processes behind the calls, any AI agent would just become an expensive transfer button.
Phase 1 : Prove the Technology, Surface the Problems
5 pilot locations launched, integrating with exisiting systems. Initial results proved the AI worked.
But the transfer rate revealed the real story: business processes were forcing transfers, not AI limitations.
Phase 2: Diagnose and Fix - The Weekly Process Optimization
Birdcall analyzed call data weekly, surfacing exactly why calls were transferring. Each finding was an action item for the client.
Phase 3: Scale Methodically (59 of 200+ Locations Live)
With business processes aligned, results accelerated.
Every week, Birdcall delivered:
What's transferring - categorized by reason.
Why it's transferring - root cause analysis.
What you can fix - specific process recommendations.
What changed - impact measurement from prior fixes.
We reduced calendar availability to same day, which was the #1 driver of transfer reduction. Now patients speak to the high-close team, resulting in revenue optimization.
Call our agent using the number
or fill in to talk with one of our team members about your challenges and to try a demo.
We record calls with our agents for Training and by continuing you agree to us capturing any information on the call
