Smart call solutions for perfectly balanced customer support.

Test one of our AI Agents

Couple shaking hands with financial advisor

Providing reliable and instant support your customers can count on day and night.

Account Information

Account Management

Answer FAQ’s

Process Payments

Staying In Touch

Handle general requests for account information without delay and without the need to distract staff.

Manage a range of account management needs so your customers are never left without account access or the critical information they need.

Frequently asked questions don’t need to be a pain. Your AI Agents are ready to answer any time of day.

Simplified transactions without disrupting staff from other high value tasks.

Easily provide automatic application and product updates along with feedback requests to stay connected with your customers.

Man on the phone getting product info from AI agent

18:05

"What’s my checking account balance?"

18:34

"I need to reset my password"

18:45

"Could you tell me where my closest branch is?"

19:10

"Can you help me with a direct deposit please?"

19:10

"Your loan application is complete"

The Platform

Designed for regulated environments, our AI phone agents provide consistent, reliable call handling at scale.

Calls resolved without human intervention

75.1%

Multi location requirements are made easy with custom specifications for users, roles and agents.
A user friendly, all in one platform that’s easy to integrate and always supported by the Birdcall team.
Secure and reliable cloud hosting for fast, scalable and stable access to apps and data. As well as stringent data protection protocols that comply with global standards.

Uncovering process gaps that quietly cost time and money.

Through deep analysis and understanding of your business now and where you want it to go.

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We’re experts in analysing and identifying your revenue streams. From additional paths and upselling to mis-routed opportunities, we capture it all.

Security and your comfort are paramount to us, so you’re always in control. We work together to set up and train your agents, with nothing live until you’re 100% happy.

Metrics and reporting that’s easily available to analyse and plan what we’re doing well and what could be improved.

Always available support for today’s banking customers.

Helping financial institutions stay responsive without overloading their teams.

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Birdcall answers 100% of calls and resolves on average 75.1% of calls. Rerouting unresolved enquiries to the correct person (and not just any person)

Agents that we train together to speak just like you, with the knowledge and tone of your best human agent.

Send follow up interactions and have your AI Agents do more than answer the phone with easily integrated Call Tools.

No unanswered calls, even at peak times. Ensuring every customer is supported whilst reducing the daily pressure placed on frontline teams.

AI Agents handle every call, multiple conversations at once, and resolve routine enquiries instantly.

No waiting for a representative to be available for a less frustrating experience
Quicker delivery of the information they need
All round smoother and consistent customer experience
Complaints/queries dealt can be resolved swiftly
All customers are valued equally, whether that’s on the phone, in branch or online.

Your Bottom Line

We work as a team to protect revenue and control budget spend - as well as unearthing new ways to grow.

Incredible ROI

Birdcall pays for itself, with an average 469% ROI. Our Case Studies show our proven track record.

Revenue Opportunities

Deep analysis of your business to identify hidden revenue. From quick-wins to long term gain.

How One CDFI Transformed Phone Coverage Into Fixed Infrastructure

See our Customer Story

Consistent Upselling

Clear and concise upselling and product offerings with customized management for the best business impact.

Value Added Call Tools

Save time and budget stresses by making the most of your current teams with no additional resource or offshore support needed.