Order Management

Take every order. Miss no opportunity.

Customer asking about a product order on the phone

AI voice agents that take orders, answer product questions, and handle modifications—so your team stays focused on fulfillment while revenue keeps flowing.

Phone orders shouldn't mean phone queues. Birdcall's AI agents take orders naturally, accurately, and without putting customers on hold - even during your busiest periods.

Accurate Order Capture

Birdcall listens, confirms, and gets it right. Complex orders, special requests, and modifications are handled conversationally with no miscommunication or mistakes.

Upsell at the Right Moment

Turn every order into a bigger one. Your AI Agents can suggest add-ons, upgrades, and complementary products naturally during the conversation, growing revenue without pressure.

Handle Peak Periods Effortlessly

Rush hour doesn't mean missed orders. Birdcall manages simultaneous calls so every customer gets through, every order is captured, and no one hears a busy signal.

Order Status & Modifications

Customers calling to check, change, or cancel? AI Agents handle it, providing real-time updates, processing modifications, and keeping your systems in sync automatically.

One Platform. Complete Control Over Every Order.

Birdcall integrates directly with your POS, inventory, and order management systems. Giving you a single intelligent hub to handle order calls, whether you're running one location or one hundred.

Talk to us about you needs

Orders go straight into your system with no manual entry, no re-keying, no errors. Birdcall syncs with your POS in real time so your kitchen or warehouse receives orders instantly.

Teach your AI agent your full product range, pricing, availability, and ordering rules. It handles combinations, modifications, and special requests just like your best team member would.

Configure what to suggest and when. Birdcall recommends add-ons, bundles, and upgrades based on what the customer is ordering - consistently, on every call.

Track order volumes, peak times, popular items, and upsell conversion rates. Use real data to optimize staffing, inventory, and your AI agent's performance.

Direct POS Integration
Fully Trainable to Your Menu & Catalogue
Intelligent Upselling & Cross-Selling
Actionable Order Insights

Use Cases

Birdcall is made for any business dealing with calls at volume.

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Property Management

Leaky taps, heating issues, lockouts, general enquiries. Agents guide tenants through simple fixes, answer common questions, log maintenance requests, and escalate emergencies to on-call staff. Keep residents happy without overwhelming your team.

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Utilities & Telecommunications

Outage reports, connection issues, billing queries, service information. Resolve common problems through guided troubleshooting and automatically log service tickets when a technician is needed.

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Logistics & Delivery

Where's my order? When will it arrive? Can I change the address? Give customers instant answers about their deliveries without tying up your support team.

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Consumer Electronics & Appliances

Walk customers through setup, diagnose faults, guide warranty claims, and answer product questions. Birdcall handles the repetitive support calls so your specialists can focus on complex repairs.

Use Case

See how one logistics company dropped their BPO

Read our use case