Utilities

Fuelling your operations with smarter, faster call handling.
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AI voice solutions that keep your customer support flowing when they need you the most.

Emergency Helpline
Account Booking & Management
Answer FAQ’s
Manage Payments & Bills
Stay In Touch
Schedule emergency requests without any delay for your customers.
Automate the booking and management of regular service and maintenance requests, without disruption to staff.
Instantly answer frequently asked questions without any wait or hold time.
Empower customers to do more, from paying bills to querying charges without the use of staff resources.
Supply real-time updates, booking information or request feedback about services delivered, plus so much more.
Man on the phone getting product info from AI agent
18:05
"I can smell gas, could you send an engineer ASAP?"
18:34
“I need to reschedule an installation please”
18:45
“How do I update my address?”
19:10
“Could you explain the charges on my bill?”
19:10
“We will arrive in the next 30 minutes”
The Platform
With support from Birdcall, we’ll implement our single platform and easily integrate with your exisiting systems
We understand the Utility business, so let us handle the phones.
75.1% avg call resolution
Women on the phone with utilities company
  • Manage multiple locations with custom Agents, users and roles.
  • Secure and reliable cloud hosting for fast, scalable and stable access to our apps and data.
  • Stringent data protection protocols that comply with global standards.

Transforming Customer interactions to propel growth

The Birdcall team works with you to train your AI Agents and uncover opportunities you didn’t know you were missing.

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Assess revenue streams to identify any new opportunities as well as optimizing current sales.
Customize and co-create your Agents, setup and implementation. You’re always in control.
Metrics and reporting that’s quick to see and easy to understand. Together we use this to assess what we’re doing well and where we could do better.

Always on. Just like the services you provide.

Your AI Agents never miss, taking care of every call and task with care and consistency.

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Birdcall resolves calls and if not, we reroute to the right person the first time. No delay for your customers, just the correct questions at the correct time.
Customized agents that speak like you, to deliver your brand experience every time.
Do more than just answer the phone with integrated Call Tools that send follow up texts, email confirmations.
Data driven outcomes for your customers and clients
AI call handling at scale frees up staff to deal with complex problems swiftly and deliver business strategy. Elevating customer interactions that provide hidden insights and invaluable data.
  • No hold times for a smoother customer experience.
  • Queries and concerns addressed swiftly.
  • A consistent experience across every call.
  • Save hours in admin to provide the personalized level of care to customers and clients that staff strive for.
  • Reduced number of complaints and issues to deal with.
Your Bottom Line

Fewer missed calls and complaints. Happier customers and staff.

Incredible ROI
A cost-effective investment that pays for itself. Our partners see an average ROI within 12 months.
Customer Opportunities
Capture every request, even at 2am. No more lost customers with complaints and queries handled swiftly.
We solved the 40% missed call problem. Then rebuilt routing to send new patients straight to the high-close team.
Improved environment
Free up your staff to deal with complex cases. Reduce burnout and improve staff retention.
Compliant and Secure
Call handling with secure data protocols. Peace of mind for you and your customers.